Let me start by saying that I fell in love with the prints from this printer almost immediately. For fine art, and gallery prints, it is simply amazing.
Okay, so I wanted to write this review for a long time, but here's the truth: If I had written this any sooner, the review would have been VERY harsh. I experienced some SERIOUS issues with this printer, BUT, read on - because HP has made a customer for life.
When you make the decision to invest in a printer like this, you're making just that - an investment. It takes a lot of time to really start to learn what goes into making good prints. Most of us have no idea about color profiles, ICC's, calibration, etc that go into getting professional quality art prints. Even as a professional photographer, I admit - I was pretty clueless.
I'm still a bit clueless, but having a large format printer has really taught me a ton. The first set of prints I made from this printer came out perfect. I got lucky! Seriously, I really did get lucky. Because about a month ago everything went downhill.
I won't get into all of it, but lets say that I've since learned a lot about everything I mentioned above. And most of, I owe to the INCREDIBLE service and support that I received from Jim at HP. I'm not even exactly sure what his job is, to be honest, but I think he's a product manager. He's not a tech support guy, or someone who answers the phone in a call center in India, he's an actual guy who knows his stuff.
After probably 2 dozen emails and a couple of phone calls, Jim walked me through a ton, and stuck with me until we figured out what was wrong. I'm not sponsored by HP or anything, but still, Jim was willing to make the investment to make sure I got it figured out. This included making sure that everything I had was the right equipment and resources.
HP sent me a new set of print heads and ink cartridges (there are 8 of them!) and basically two sets of their advanced photo paper. I didn't ask for this, or for anything really, other than help. They sent it so that they could be sure that the professional printer I had, produced professional results. Mission accomplished.
Most people know I'm a huge Apple computer guy. I probably won't ever buy an HP computer, but because of the incredible commitment to service I received, I can promise you, I will probably alway be an HP printing guy.